BUSINESS OF PRACTICE: MANAGING ACCOUNTS RECEIVABLE
offer up new and creative ideas and also dem- onstrates that failure is a part of the growth process.
An Important Note for All Veterinary Medical Professionals
While the role of a veterinarian denotes a certain level of leadership within any organization, a specificindi- vidual may not always be the decision-maker. If one wishes to advance to the level of psychological safety within the organization without support fromthe top, there are specific actions that can be taken. Asking questions with good intention and actively listening to other people’s ideas conveys respect and reinforces the idea that all members of the team are valued. Being vulnerable, interested, and available shows a willingness to take an interpersonal risk; this will demonstrate an effort to create psychological safety within the smaller group dynamic. Creating a small space of safety and excellence within the larger con- text of the organization will make an impact on the effectiveness of that specificsubgroup.
The Enduring Work
In the veterinary workplace, where stress is high, col- laboration is key, and clinical outcomes are depend- ent on well-functioning teams, psychological safety is crucial. Once the leadership teamis active in creating this environment, focus then shifts to providing an appreciation for the rest of the team’s contributions of candor and feedback. If standards of safety and inclu- sion are notmet, clear action should be taken against those who are unwilling to contribute to the collective environment. Team leaders must continually encour- age and reinforce the goal of progress, not perfection. If they can stay open to newideas and feedback, there is no doubt that management will see the benefitof more engaged and productive employees when evalu- ating their financial bottomline.
Acknowledgments
Declaration of Ethics The Author has adhered to the Principles of Veteri- naryMedical Ethics of theAVMA.
Conflict of Interest The Author has no conflicts of interest.
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